Some Answers To Our Most Frequently Asked Questions

CANCELLATION POLICY: The total tour charge will be levied if you do not cancel your reservation inside the cancellation policy.

• For Individual Bookings, the reservation must be canceled by 4:00 pm the day before the scheduled tour.
• For Group Tours of 10 people and above, the reservation must be cancelled 7 days in advance. Numbers of Passengers in the group can be decreased by a maximum of 20% up to 4:00 pm the day before the tour.
• For Private Tours on the 21- and 22-passenger boats, the reservation must be canceled 7 days in advance.
• For Private Tours on the 6-passenger boat, the reservation must be canceled 3 days in advance.

You can make a reservation over the phone or online. Online reservations will be paid at the time of the booking in full by credit card. If you call to make a reservation for a tour, you will have the option to pay in full or secure it with a credit card and then pay with cash or split the payment as you board the boat. If you have questions about booking a tour or a large group, you could also fill out the online reservation form that is on our Contact Us page, and someone will get back to you by email or phone.

We accept Cash, Checks and Credit Cards (Visa, Mastercard, Discover and Amex).

If you have any of these, you will need to call to make a reservation. 352-434-8040

Please arrive at the dock at the Lakeside Inn 15 minutes before your tour time. This is generally when we start to board the boat. Please note that all passengers are required to sign a liability waiver before they board the boat.

Well, you can just 'show up', but you take your chances that the tour is full or there is not a confirmed tour.

Yes, you can. We do sell bottled water on-board, but you are more than welcome to bring your own food and drinks (alcohol is permitted). No glass glasses are allowed on the boat (plastic only).

Our pontoon boats sit right next to the dock, so there is little or no gap. There is sometimes a step (depending on lake water levels and passenger load). There is always Captain and Crew to lend a hand to passengers with a walker or to assist with a wheelchair onto the boat. We cannot get scooters or power wheelchairs onto the boats.

Our 2 large pontoon boats are both equipped with marine heads (toilets), they are not the 'Hilton' but are clean. Our smaller pontoon boat does not have a toilet.

Our 2 larger boats are fitted with drop down plastic windows, so that no matter the weather conditions, you can stay dry. Our smaller 6-passenger boat is more open to the elements, thus we will sometimes delay a tour to allow a shower to move through.

We do not cancel our tours for a localized rain shower. We will cancel a tour if it is unsafe to be on the water or if it is going to rain for the whole trip.

We always suggest you dress appropriately for the conditions. It is often a few degrees cooler out on the boat. The plastic windows can be lowered to stop any wind chill.

Small/lap dogs (under 20lbs) are allowed on the boats as long as they do not bark or interfere with the other customers. We ask that you tell us about the dog at the time of your reservation. Please do not just show up with a dog as it puts everyone in an awkward position. Service dogs are always permitted.

Our 2 larger pontoon boats are 38 feet long. Sea Haven carries 22 passengers and Captain Doolittle carries 21 passengers. Our smaller pontoon boat is 25 feet long and carries 6 passengers.

9am to 5pm daily and later if we have a sunset or evening cruise that day. If we do not answer leave a message, we will get back to you.

Our scheduled daily tours leave from Mount Dora. You can arrange a private tour from Tavares or somewhere else on the Harris Chain of Lakes, a transfer fee would be charged for this.